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Our Services 

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Contact Center Selection

We simplify your contact center partner search.

Our experts support you  to detect the partner which match to your requirements among hundreds of vendors.

To simplify your search, our experts have selected and assessed more than 100 call centers in 5 continents.

We advise you to  detect among our assessed contact center database the partner fitting with your requirements.

Contact center M&A

You are selling or willing to buy a call center?

Rely on our sector knowledge, we have relationships with a deep network of contact center professionals and investors looking for opportunities.

Contact center consulting

Our seasoned consultants support you in the inhouse or outsourced contact centers strategy and operations.

  • Country strategy and geographical location choice

  • Tender management (RFP)

  • Call centers assessment

  • Steering of in-house or  existing providers

  • KPIs choice and goals

  • Staffing WFM

  • Quality assessment

Talent search and training

- You are hiring a contact center professionnal?

We are connected whith thoudands of professionnals all over the planet, we can find the perfect pearl matching with your search.       

- You need to develop new skills in your  Contact Center?

We support this process, from (re)aligning roles to effectively handling professional situations:

  • Marketing challenges and the dynamics of change

  • Field audits and HR programs

  • Testing, training, and related deliverables

  • Implementation, coaching, and ongoing adjustments."

A/I solutions and  integration  consulting

New department: HumAi

Finding the relevant contact center digital tools to enhance both employee and customer experience.

Generative A/I, Digital tools and Human touch are now indefeclibly linked  to deliver a memorable customer journey.

Our team merging both  call center experts and digital professionals imagine  the better cocktail to enhance your customer exêrience!

Trust and Safety

This department is specialized in selecting for your clients relevant T&S tools and  providers. 

Content management, KYC, 

DSA compliance...We assist you in that particular domain more and more crucial for all organizations. Our dedicated website  here:

www.trustandsafetysolutions.com

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