Our mission
Our mission is to support our clients in selecting and managing their BPO partners to optimize their customer experience and reduce costs.
Our Services
Customer Experience Improvement and Cost Reduction Consulting
Our experts help you identify the ideal partner tailored to your specific requirements from hundreds of suppliers.
Personalized Partner Selection
We advise you on the best locations and assist in choosing providers with the culture, size, skills, and language resources that match your needs.
Comprehensive Partnership Support
Once the suitable provider is selected, we support you throughout the partnership to ensure successful collaboration.
Our Expertise
Rigorous Call Center Evaluation
Our experts have evaluated over 100 call centers across 5 continents, simplifying your search for BPO providers.
Optimized Selection Process
With our database and the expertise of our contact center specialists, we streamline and expedite your search for BPO providers.
Why Choose Us
By leveraging our services, you gain personalized support and recognized expertise to transform your BPO operations into a powerful performance driver.
Contact us today to discover how we can help you achieve your goals.
Who we are
We are in the Contact Center industry for more than 25 years.
Philippe LEGAL Outsourcing Solutions Europe founder was CEO of outsourcing companies ranked in the French top 10.
His professionnal experience on the outsourcer side is essential to support buyers in their sourcing process.
In that purpose, he has built a team of experienced sourcing consultants based in Paris, Barcelona and Malaysia.
En 2023, the team expanded with Natalia, a digital transformation specialist who launched our digital department , assisting advertisers and contact center partners in integrating solutions that combine AI and human elements to enhance the augmented customer experience.
In less than five years OS became the leading European contact center sourcing and management advisory firm.
The team
CEO Kedge BS
CDO Aragua University/ Harvard Business School
Call center Seasoned expert
Senior executive training and telesales
Area manager Spain, South America
Data Intelligence Officer MBA EGE Paris
