Our mission
Our mission is to support our clients to select and manage their BPO partners in a global world
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You can rely on our consulting services to both enhance your Customer experience and reduce your costs.
Our experts support you to detect the partner which match to your requirements among hundreds of vendors.
We advise you to select the best locations, the providers who has the culture, the size, the skills, the language skills that fit to your needs.
When you have selected the matching vendor, we can assist you all along the partnership.
To simplify your search, our experts have selected and assessed more than 100 call centers in 5 continents.
With our matching process based on our database and seasoned contact center experts, your BPO vendor search is smooth and easy .
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Who we are
We are in the Contact Center industry for more than 25 years.
Philippe LEGAL Outsourcing Solutions Europe founder was CEO of outsourcing companies ranked in the French top 10.
His professionnal experience on the outsourcer side is essential to support buyers in their sourcing process.
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In that purpose, he has built a team of experienced sourcing consultants based in Paris, Barcelona and Malaysia.
En 2023, the team expanded with Natalia, a digital transformation specialist who launched our digital department , assisting advertisers and contact center partners in integrating solutions that combine AI and human elements to enhance the augmented customer experience.
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In less than five years OS became the leading European contact center sourcing and management advisory firm.
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The team
CEO Kedge BS
CDO Aragua University/ Harvard Business School
Call center Seasoned expert
Senior executive training and telesales
Area manager Spain, South America
Data Intelligence Officer MBA EGE Paris
