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Our mission

Our mission is to support our clients to select their  BPO partners  in a global world

You can rely on our support  to  both enhance your Customer experience and reduce your costs.

 

Our experts support you  to detect the partner which match to your requirements among hundreds of vendors.

We advise you to select the best locations, the providers who hasve the culture, the size, the skills, the language ressources that fit to your needs.

To simplify your search, our experts have selected and assessed more than 100 call centers in 5 continents.

With our matching process based on our database and seasoned contact center experts, your BPO vendor search is  smooth and easy .

Who we are 

We are in the Contact Center industry for more than 25 years.

Philippe LEGAL Outsourcing Solutions Europe founder was CEO of outsourcing companies ranked in the French top 10.

His professionnal experience on the outsourcer side is essential to support buyers in their sourcing process.

In that purpose, he has built a team of experienced  sourcing consultants  based in Paris, Barcelona and Malaysia.

 

In 2022 the team widened with Natalia, Digital and A/I specialist who launched our digital and AI sourcing department "HumAi".

In less than five years OS became the leading  European contact center sourcing advisory firm.

The team

We have searched, selected and vetted contact centers to make you  both save money an enhance customer experience

Our contact center network in 5 continents

We can support you make more  secure and smooth all  the customer journey  from acquisition to retention

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