Call center talent development
Our coach team is dedicated to the middle management empowerment through our managerial guidance program
The WHY
70% of commitment
of a team is influenced
by the manager
(Gallup – June 2023)
Local management plays a major role in experience and employee commitment.
It is common to note that apart from maintaining their technical skills, middle managers are the forgotten ones in training plans: Few devices
planned and implemented to enable them to exercise better this managerial function.
The “one shot” training provided remains insufficient to develop their skills managerial: Difficult to overcome misunderstandings,his doubts and difficulties to progress alone.
Managerial support promotes the progression of manager; it makes it possible to gain efficiency and accelerate learning.
The HOW
Our value-added service
Experts in management, we move with agility from a posture
to the other depending on the objective pursued, the moment and the situation experienced:
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Advice = transmit keys and good practices
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Assistance = help with implementation
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Mentoring = guiding through sharing experiences
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Coaching = allow solutions to emerge.
We provide real personalized support to develop the skills and talents of local managers, serving their objectives
professionals.
Our managerial support involves the hierarchical manager N+1 of the local manager accompanied.
Use cases
DO BETTER
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Develop managerial efficiency within an iso scope
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Better cope with your missions
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Better organize yourself and organize team activity
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Communicate better with all of your contacts
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Better lead your team
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Better develop the potential of your team
​
DO MORE
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Succeed in integrating the position of junior manager
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Successfully start a new mission/activity
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Set up a new organization
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Communicate with a new type of interlocutor
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Lead a new team
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Create a new system to advance your team
The program designer
20 years in the call center industry, from Canal+ to Solocal, DKV Mobility or Velux, Patrick has trained and mentored hundreds of contact center agents and managers.
Designer of one of the most popular call center training game in France, he has focused on the managerial guidance and support dedicated to the team leaders and team managers.