Looking for a Contact Center?

Outsourcing Solutions is the leading European consultancy firm that support companies to find the contact center provider that match to their requirements.

How do we support you ?

Making the right choice when looking for a contact center to serve your European customers is difficult.

How to detect the partner which match to your requirements among hundreds of vendors, where is the best location, does he has the culture, the size, the skills that fit to your company?

Our job is to make your BPO vendor search  smooth and easy  with our matching process. 

We advise you from the geographical location choice to the kick off day and even further.

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Follow the vendors 6 steps matching process

1

You just fill out the contact form specifying your request

2

Our experts contact you to analyze your needs and requirements.  

3

We make a search in our providers database (all over Europe and offshore) to select  the vendors that match with your needs

4

We recommend for free* the best in class call centers that are  tailored to your criteria

*Our fees are paid by the vendor

5

We support you to select the most appropriate vendor 

6

We assist you in the ramp up period and carry on a partner quality monitoring follow up

WHO WE ARE ?

We are in the Contact Center industry for more than 25 years.

Philippe LEGAL Outsourcing Solutions Europe founder was CEO of several outsourcing companies ranked in the French top 10, commited to the development of multiple pan european operations.

His professionnal experience on the vendors side is essential to support buyers in their sourcing process.

In that purpose, he has built a team of experienced  sourcing consultants  based in Paris.

In less than three years OS became the leading  European contact center sourcing advisory firm.


OS is  the sole specialized team focusing only on finding vendors delivering  multilingual European customer services.

WHERE  IS YOUR NEXT PARTNER?

With us your next location will be: Right shore
Vendors locations
Languages supported

UE and nearshore 

 

Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Lithuania, Moldavia, The Netherlands, Norway, Poland, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine.​​​​

Offshore

Top selected independent providers per country:

​Cameroon, Madagascar, Morocco, Mauritius, Philippines, Tunisia, Suriname, Seychelles, Vietnam.

Arabic, Dutch, Bulgarian, Catalan, Croatian, Czech, Danish, English, Finnish, Flemish, French, German, Hungarian, Italian, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Serb, Slovenian, Spanish, Swedish, Vietnamese.

Regional multilingual hubs

South and Western Europe: Spain

Central and Eastern Europe: Bulgaria/Romania

Middle East: Maroco

 
A proven track record

More than 25 years in the outsourcing industry

300 more handled  projects since 2018

50 more  assessed vendors in our database

Several hundreds seats staffed for our clients

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Services delivered

Channels

Customer Service

Technical Support

Order processing

Reservations 

Services 24/7

Overflow management.

​Claim management

Disaster Recovery

Telesales inbound/outbound

Appointement settings

Surveys

Voice

Live Chat Management

Video 

Email Management

Social Media 

Messaging

 

© 2021 EI INTERNATIONAL 

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