LOOKING FOR A CALL CENTER PROVIDER IN EUROPE ?

Outsourcing Solutions Europe the advisory firm that helps companies to find the right contact center partner  to serve European customers

How does it works ?

You just fill out the contact form specifying all of your request 

1

We contact you to analyze your needs and search in our providers database

2

We recommend for free the call centers that are tailored to your criteria among more than 100 European and offshore providers that we have validated

3

Why ?

  • Country strategy and  geographical location choice

  • Detection and recommendations of relevant call centers

  • Tender management (RFP)

  • Call centers audit 

  • Steering of existing providers

  • Support and train the production teams  (incentive programs, training)

  • Assistance in call centers tools choice

Our Services

  • Save your time and energy

  • Find relevant call centers that meet your requirements

  • Optimise your costs

  • Reduce your risk

YOur benefits

Some examples
scorito
mobike (China)
logo go4mobility (Portugal)
Laboratory stallergenes (France)
bemobi(France)
ETSY (USA)
PALL Life Sciences (USA)
BUONGIORNO (Italy)
DELIVEROO (Spain)
OPPO MOBILE  (China)
CARACAL LIFE (Spain)
GLOBAL INVESTOR (UK)
HAZUKI (Japan)

About us

Philippe LEGAL, founder of Outsourcing Solutions, is in the business of outsourcing call centers for over 20 years. Before, Philippe was CEO of several outsourcing companies ranked in the French top 10, commited to the development of multiple pan european operations.

He has built a team of experienced  consultants  based in Paris specialized in various areas such as project management, training, SaaS technology and quality monitoring.

 
 
Locations and languages 
Call centers seats  localization

You are everywhere at home 

Deliver from all the major cities

Services Delivered

MULTI CHANNEL  RESSOURCES 

INBOUND

Customer Care

Technical Support

Order processing

Reservations 

Services 24/7

Overflow management.

​Claim management

Disaster Recovery

OUTBOUND

Telesales BtoB/BtoC

Lead Generation

Appointment setting

Data cleansing

Database qualification

Surveys

NON VOICE

Email Management

Social Media 

Messaging

Live Chat Management

Moderation

BACK OFFFICE

Order Fulfillment

Returns Processing

Order processing

Returns & Renovation

Postmail

 

Ressources

Call center hourly rates per country 
 
7 essential criteria to consider when evaluating a call center  

Request for information 

 

Outsourcing Solutions France

 88 Avenue des Ternes

75017 PARIS

Outsourcing Solutions UK

11 Coopers Close  Mill Lane

Wareham    Dorset

BH204RB

Edited by EI  International  SARL     R.C.S. Paris 479 032 583

© 2020 by EI International . 

DELIVEROO (Spain)

Demand: "Hello, Located in Spain, we will expect to receive a significant amount of applicants every week"