I give you in 2 minutes some tips and solutions to manage the classical call peaks

Today, I'm sharing some tips for detecting weak signals—those invisible causes of customer attrition—using insightful listening and data.

Why Lisbon Portugal is a relevant location to outsource your multilingual customer service

🇫🇷 Gérer la relation client multilingue 🌍 Une exigence incontournable pour les entreprises européennes Aujourd’hui, rares sont les...

No location is relevant for all needs and expectations, but on the contrary all locations are possibly adequate to some particular...

🇫🇷  🎯 Le sujet Externaliser ou non ? C’est LA question que se posent la plupart des dirigeants et responsables CX. Mister Call revient...