Outsourcing Solutions helps mid-sized businesses in North America and Europe find the right call center or BPO partner for their customer service and back-office needs.
We specialize in multilingual customer experience outsourcing — identifying, qualifying, and connecting you with trusted service providers across Europe and Africa.
What We Do
- ✅ Assess your business needs and CX goals
- ✅ Translate your requirements into a clear, actionable brief
- ✅ Select and introduce the most relevant BPO partners
- ✅ Support you during negotiation, onboarding, and launch
"We don't sell capacity — we create the best match."
Why Work With Us?
- 🔹 We know the market: we've qualified over 70 BPOs across 21 countries
- 🔹 We're independent: we're not a vendor, we're your advisor
- 🔹 We save you time: most of our clients go from brief to signature in 4–8 weeks
Ideal for You If:
- You need bilingual or multilingual support (EN, FR, ES, DE, IT, Dutch, Nordics...)
- You serve customers in Europe, North America or Africa
- You want to outsource but don't know who to trust
Industries We Serve
- E-commerce
- Financial Services / Fintech
- Insurance
- SaaS / Tech
- Retail / Subscription businesses
What Makes a Great Match?
- Shared values and quality expectations
- Language and cultural alignment
- Pricing adapted to your market
- Tech stack compatibility (SaaS, API, CRM)
Request a Free Consultation
💬 Describe your project in 3 minutes using our contact form. We'll get back to you within 48h.
FAQ
Where are your BPO partners based? Tunisia, Morocco, Portugal, Spain, France, Romania, Bulgaria, Egypt, Senegal, South Africa and more.
Do you only work with big clients? No — we mostly support companies with 10 to 5,000 employees.
Is this a paid service? Our consulting is free for the client — we are paid by the BPOs once a deal is signed.
What languages can you cover? English, French, Spanish, Arabic, German, Italian, Dutch, Portuguese, Nordics and more.
Philippe Legal, founder of Outsourcing Solutions Europe. 35 years building and running contact centers on the provider side, now advising buyers.