Independent BPO advisory · Zero cost to clients
The right BPO partner, chosen by someone who used to run one.
35 years building and running contact centers on the provider side. Today I sit on yours: we shortlist the right partners and support you all the way to launch, so your new partner is live in 2 to 10 weeks.
No fee, no commitment. Our fee is paid by the provider you choose, and we tell you so upfront.
Companies we have helped find their partner
- Etsy
- Deliveroo
- Singapore Airlines
- Eutelsat
- OPPO
- Stallergenes
- Nextbike
How we are paid, openly
Free for you. Transparent about why.
Our selection service costs you nothing: the provider you select pays our fee. We say it on page one rather than in the small print, because an advisor you can't read is an advisor you can't trust.
Insider knowledge
We know what works, and what providers won't tell you, because we sat on their side of the table.
Independent
No group, no network to push. We recommend the partner that fits you, often a mid-sized one that adapts faster.
Visited, not googled
Every partner on a shortlist has been assessed on site: management, HR, tools, data protection.
With you after signing
Onboarding, governance and reporting set up from day one, and an audit if the partnership drifts.
How it works
Three steps, one point of contact, a partner live in weeks.
- Week 1
We understand your need
A 45-minute discovery call on volumes, languages, channels and culture. Together we define the ideal partner profile.
- Weeks 2–4
We shortlist and run the RFP
From 100+ vetted centers, we select 2 to 3 best-fit partners and make the introductions.
- Weeks 5–10
You choose, we launch
If you wish, we support you through the negotiation and the contract, for a fast and controlled launch.
Who you will work with
You talk to Philippe, not to a sales team.
Philippe Legal founded and ran contact centers on several continents and served as CEO of top-10 outsourcing companies in France. He now uses that experience on the buyer's side.
“I know what a provider can deliver, and what it promises to win the deal.”
Behind Philippe, a small senior team.
Consultants who have all worked in contact centers. Philippe leads every engagement; each specialist steps in where it matters.
Consulting & RFP
Requirements, tender management, site visits and contract negotiation.
Market intelligence
Continuous watch on providers, prices and new sites across 40+ countries.
Client stories
What our clients say
“Outsourcing part of our claims in French, German, Spanish and Italian was sensitive. OSE understood our regulatory needs and sourced a perfectly aligned partner.”
International insurance broker · France
“They quickly connected us with a partner able to manage 60,000+ monthly orders in English and French, 7 days a week.”
Quick-service food chain · Canada
“A hybrid model across France, Portugal and Bulgaria with a single point of contact. Clear, fast, efficient.”
Urban infrastructure group · Germany
Services
Before, during and after the contract
Partner selection & RFP
Customer service, outbound, chat, technical support, moderation, back-office. Free for the client.
Audit of an existing partner
KPIs, bottlenecks, governance. We help you fix the relationship, or move to a better fit.
Transition & governance
Pilot first, documented knowledge transfer, reporting that doesn't drown you in Excel.
M&A advisory
Buying or selling a contact center: targets, valuation, confidential introductions.
What your partner can take on
From the first call to the back-office
The partners we introduce cover every channel and every stage of the customer relationship, in 40+ languages.
Customer service
Inbound calls, order follow-up, after-sales, complaints and customer retention.
Outbound & sales
Telesales, lead qualification, appointment setting and customer win-back.
Chat, email & messaging
Live chat, email, WhatsApp and social media, in writing as well as by voice.
Technical support
Level 1 and 2 help desk for software, telecom, e-commerce and connected devices.
Back-office
Order processing, claims handling, data entry and administrative tasks.
Content moderation
Review of user-generated content, reviews and listings for platforms and marketplaces.
Coverage
Onshore, nearshore, offshore: the right mix, not the cheapest map.
One multilingual hub or several countries? Proximity or cost? We weigh volume, languages and how closely your teams must work together.
Europe
France, Portugal, Spain, Germany, Netherlands, Poland, Romania, Bulgaria, Greece, Baltics, Nordics…
North & West Africa
Morocco, Tunisia, Egypt, Senegal, Ivory Coast, Madagascar, Mauritius…
Asia
Philippines, India, Vietnam, Bangladesh…
Americas
Mexico, Colombia, Peru, Argentina, Suriname…
40+ languages including English, French, German, Spanish, Italian, Portuguese, Dutch, Nordic and Central European languages, Arabic, Russian, Japanese, Hindi, Thai, Vietnamese.
Questions buyers ask us
Why is your service free for me?
The provider you select pays our fee. You pay nothing for the selection, and we disclose this from the first call.
Why not go direct to providers?
Going direct often means months of trial and error. We know the hidden costs and the common pitfalls, and which centers really deliver.
How long until we are live?
2 to 3 weeks for simple support, up to 10 weeks for a full omnichannel setup with training and technology.
Can you fix a partnership that isn't working?
Yes. We audit the operation and either help you improve it with your current provider or organise a smooth transition.
All 12 questions: rates, nearshore vs offshore, transition →
Tell us what you need. Philippe replies within 24 hours.
No cost, no commitment. A 30-minute call is usually enough to know whether outsourcing makes sense, and where.