How does it works?


How to detect the partner which match to your requirements among hundreds of vendors, where is the best location, does he has the culture, the size, the skills, the language ressources that fit to your needs?

To simplify your search, our experts have selected and assessed more than 100 call centers 

Our job is to make your BPO vendor search  smooth and easy  with our matching process. 

 

 You just have to fill the request form to launch your call center provider search.

 

Looking for a call center provider?

The vendors 3 steps matching process

You just fill out the contact form specifying all of your request 

1

We contact you to analyze your needs and search in our providers database

2

We recommend for free the call centers that are tailored to your criteria among more than 100 European and offshore providers that we have assessed

3

"Your call center search stress ends here"

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WHO WE ARE ?

We are in the Contact Center industry for more than 25 years.

Philippe LEGAL Outsourcing Solutions Europe founder was CEO of outsourcing companies ranked in the French top 10.

His professionnal experience on the outsourcer side is essential to support buyers in their sourcing process.

In that purpose, he has built a team of experienced  sourcing consultants  based in Paris, Barcelona and Malaysia.

In less than three years OS became the leading  European contact center sourcing advisory firm.


Our Services
Your benefits
  • Country strategy and  geographical location choice

  • Detection and recommendations of relevant call centers

  • Tender management (RFP)

  • Call centers assessment

  • Steering of in-house or  existing providers

  • Assistance in call centers technology

  • Save your time and energy

  • Find relevant call centers that meet your requirements

  • Optimise your costs

  • Reduce your risk

 

WHERE  IS YOUR NEXT PARTNER?

With us your next location will be: Right shore

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Vendors locations
Languages supported

UE and nearshore 

 

Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Lithuania, Moldavia, The Netherlands, Norway, Poland, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine.​​​​

Offshore

Top selected independent providers per country:

​Albania, Cameroon, Kosovo, Madagascar, Morocco, Mauritius, Mexico, Philippines, Rwanda, Tunisia, Sénégal,Suriname, Seychelles, South Africa, Vietnam.

Asia:

China • Japan • Malaysia • Thailand • Philippines • Myanmar • Bangladesh • Hong Kong • Singapore

Arabic, Dutch, Bulgarian, Catalan, Croatian, Czech, Danish, English, Finnish, Flemish, French, German, Hungarian, Italian, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Serb, Slovenian, Spanish, Swedish, Vietnamese.

Our Network 
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Regional multilingual hubs

South and Western Europe: Spain

Central and Eastern Europe: Bulgaria/Romania

Middle East: Maroco

Africa: Egypt, South Africa

Asia: Malaysia

NEW: Outsourcing Solutions partnership in ASIA

Because we know that to support our clients efficiently in the provider search in one  geographical and cultural area you need to be located there and be part of.

We have settled a partnership with GBA in Asia in order to support you in this region.

GBA Asia has offices in 9 countries – Japan, China, India, Malaysia, Vietnam, Thailand, Indonesia, Bangladesh & Philippines – a capacity of about 13.000 seats and is able to manage your BPO – call center activity in following languages : Mandarin, Cantonese, Japanese, Korean, Thai, Tagalog, Vietnamese, English, Bengali, Hindi (+ most of the other Indian languages), Bahasa Malaysia & Indonesia & Burmese.

With the support of our multilingual hub & Asian sales team in Malaysia we can now open you this fast growing market…

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Asian network locations

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GBA Outsourcing Solutions Sales Head Office Asia: Level 8, Tower 7, UOA Business Park No 1, Jalan Pengaturcara  U1/51A, Seksyen U1 40150 Shah Alam, Selangor, Malaysia

Fill our Request For Information form specifying your needs in the Asian area to launch your vendor matching process in APAC.

A proven track record

More than 25 years in the outsourcing industry

400 more handled  projects since 2018

100  more  assessed vendors in our database

Several hundreds seats staffed for our clients

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Services delivered

Channels

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Customer Service

Technical Support

Order processing

Reservations 

Services 24/7

Overflow management.

​Claim management

Disaster Recovery

Telesales inbound/outbound

Appointement settings

Surveys

Voice

Live Chat Management

Video 

Email Management

Social Media 

Messaging