How does it works?
How to detect the partner which match to your requirements among hundreds of vendors, where is the best location, does he has the culture, the size, the skills, the language ressources that fit to your needs?
To simplify your search, our experts have selected and assessed more than 100 call centers
Our job is to make your BPO vendor search smooth and easy with our matching process.
You just have to fill the request form to launch your call center provider search.
Looking for a contact center ?
The vendors 3 steps matching process
You just fill out the contact form specifying all of your request
1
We contact you to analyze your needs and search in our providers database
2
We recommend for free the call centers that are tailored to your criteria among more than 100 European and offshore providers that we have assessed
3
"Your call center search stress ends here"
WHO WE ARE ?
We are in the Contact Center industry for more than 25 years.
Philippe LEGAL Outsourcing Solutions Europe founder was CEO of outsourcing companies ranked in the French top 10.
His professionnal experience on the outsourcer side is essential to support buyers in their sourcing process.
In that purpose, he has built a team of experienced sourcing consultants based in Paris, Barcelona and Malaysia.
In less than three years OS became the leading European contact center sourcing advisory firm.
Our Services
Your benefits
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Detection and recommendations of relevant call centers
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Country strategy and geographical location choice
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Tender management (RFP)
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Call centers assessment
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Steering of in-house or existing providers
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Assistance in call centers technology
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Save your time and energy
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Find relevant call centers that meet your requirements
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Optimise your costs
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Reduce your risk
WHERE IS YOUR NEXT PARTNER?
With us your next location will be: Right shore
Vendors locations
27+ Languages supported
UE and nearshore
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Lithuania, Moldavia, The Netherlands, Norway, Poland, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine.
Offshore
Top selected independent providers per country:
Albania, Cameroon, Kosovo, Madagascar, Morocco, Mauritius, Mexico, Philippines, Rwanda, Tunisia, Sénégal,Suriname, Seychelles, South Africa, Vietnam.
Asia:
China • Japan • Malaysia • Thailand • Philippines • Myanmar • Bangladesh • Hong Kong • Singapore
English
German
French
Dutch
Spanish
Italian
Portuguese
Nordics
Catalan
Polish
Russian
Hungarian
Mandarin
Serb
Slovenian
Vietnamese
Japanese.......
.
Our Network
Regional multilingual hubs
South and Western Europe: Spain
Central and Eastern Europe: Bulgaria/Romania
Middle East: Maroco
Africa: Egypt, South Africa
Asia: Malaysia
NEW: Outsourcing Solutions partnership in ASIA
Because we know that to support our clients efficiently in the provider search in one geographical and cultural area you need to be located there and be part of.
We have settled a partnership with GBA in Asia in order to support you in this region.
GBA Asia has offices in 9 countries – Japan, China, India, Malaysia, Vietnam, Thailand, Indonesia, Bangladesh & Philippines – a capacity of about 13.000 seats and is able to manage your BPO – call center activity in following languages : Mandarin, Cantonese, Japanese, Korean, Thai, Tagalog, Vietnamese, English, Bengali, Hindi (+ most of the other Indian languages), Bahasa Malaysia & Indonesia & Burmese.
With the support of our multilingual hub & Asian sales team in Malaysia we can now open you this fast growing market…
Asian network locations
GBA Outsourcing Solutions Sales Head Office Asia: Level 8, Tower 7, UOA Business Park No 1, Jalan Pengaturcara U1/51A, Seksyen U1 40150 Shah Alam, Selangor, Malaysia
Fill our Request For Information form specifying your needs in the Asian area to launch your vendor matching process in APAC.
A proven track record
More than 25 years in the outsourcing industry
400 more handled projects since 2018
100 more assessed vendors in our database
Several hundreds seats staffed for our clients
24/7 Services delivered
Channels
Customer Service
Technical Support
Order processing
Reservations
Services 24/7
Overflow management.
Claim management
Disaster Recovery
Telesales inbound/outbound
Appointement settings
Surveys
Live Chat customer support
Voice
Video
Email Management
Social Media
Messaging