Looking for a Contact Center provider in Europe?
Outsourcing Solutions is the leading European consultancy firm that support companies to find the contact center vendor that match to their requirements to serve European customers.
How do we support you ?
Making the right choice when looking for a contact center to serve your European customers is difficult.
How to detect the partner which match to your requirements among hundreds of vendors, where is the best location, does he has the culture, the size, the skills, the language ressources that fit to your needs?
Our job is to make your BPO vendor search smooth and easy with our 6 steps matching process: You just have to fill the request form to launch your provider search.
Follow the vendors 6 steps matching process
Our experts contact you to analyze your needs and requirements.
We make a search in our providers database (all over Europe and offshore) to select the vendors that match with your needs
We recommend for free* the best in class call centers that are tailored to your criteria
*Our fees are paid by the vendor
We support you to select the most appropriate vendor
We assist you in the ramp up period and carry on a partner quality monitoring follow up
WHO WE ARE ?
We are in the Contact Center industry for more than 25 years.
Philippe LEGAL Outsourcing Solutions Europe founder was CEO of several outsourcing companies ranked in the French top 10, commited to the development of multiple pan european operations.
His professionnal experience on the vendors side is essential to support buyers in their sourcing process.
In that purpose, he has built a team of experienced sourcing consultants based in Paris.
In less than three years OS became the leading European contact center sourcing advisory firm.
OS is the sole specialized team focusing only on finding vendors delivering multilingual European customer services.
Country strategy and geographical location choice
Detection and recommendations of relevant call centers
Tender management (RFP)
Call centers assessment
Steering of in-house or existing providers
Assistance in call centers/CRM tools choice
Save your time and energy
Find relevant call centers that meet your requirements
Optimise your costs
Reduce your risk
WHERE IS YOUR NEXT PARTNER?
With us your next location will be: Right shore
UE and nearshore
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Lithuania, Moldavia, The Netherlands, Norway, Poland, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine.
Top selected independent providers per country:
Albania,Cameroon, Kosovo, Madagascar, Morocco, Mauritius, Philippines, Tunisia, Suriname, Seychelles, Vietnam.
Arabic, Dutch, Bulgarian, Catalan, Croatian, Czech, Danish, English, Finnish, Flemish, French, German, Hungarian, Italian, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Serb, Slovenian, Spanish, Swedish, Vietnamese.
Regional multilingual hubs
South and Western Europe: Spain
Central and Eastern Europe: Bulgaria/Romania
Middle East: Maroco
A proven track record
More than 25 years in the outsourcing industry
300 more handled projects since 2018
50 more assessed vendors in our database
Several hundreds seats staffed for our clients
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