You are looking for a call center in Europe?

Rely on the leading European sourcing  consultancy firm  to find the multilingual contact center vendor that match to your requirements.

How does it work?

 You just have to fill the request form to launch your provider search.

Making the right choice when looking for a contact center to serve your European customers is not so easy: How to detect the partner which match to your requirements among hundreds of vendors, where is the best location?  does he has the culture, the size, the skills, the language ressources that fit to your needs?

Our job is to make your BPO vendor search  smooth and easy  with our 6 steps matching process. 

Thats why  our experts have selected and assessed more than 100 call centers all over Europe and offshore. 

The vendors 6 steps matching process


You just fill out the Request for Information  form specifying your requirements.


Our experts contact you to analyze your needs and requirements. 


We make a search in our providers database (all over Europe and offshore) to select  the vendors that match with your needs


We recommend for free* the best in class call centers that are  tailored to your criteria

*Our fees are paid by the vendor


We support you to select the most appropriate vendor 


We assist you in the ramp up period and carry on a partner quality monitoring follow up


We are in the Contact Center industry for more than 25 years.

Philippe LEGAL Outsourcing Solutions Europe founder was CEO of outsourcing companies ranked in the French top 10.

His professionnal experience on the outsourcer side is essential to support buyers in their sourcing process.

In that purpose, he has built a team of experienced  sourcing consultants  based in Paris and Barcelona.

In less than three years OS became the leading  European contact center sourcing advisory firm.

OS is  the sole specialized team focusing only on finding vendors delivering  multilingual European customer services.

Our Services
Your benefits
  • Country strategy and  geographical location choice

  • Detection and recommendations of relevant call centers

  • Tender management (RFP)

  • Call centers assessment

  • Steering of in-house or  existing providers

  • Assistance in call centers technology

  • Save your time and energy

  • Find relevant call centers that meet your requirements

  • Optimise your costs

  • Reduce your risk



With us your next location will be: Right shore
Vendors locations
Languages supported

UE and nearshore 


Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Lithuania, Moldavia, The Netherlands, Norway, Poland, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Turkey, UK, Ukraine.​​​​


Top selected independent providers per country:

​Albania,Cameroon, Kosovo, Madagascar, Morocco, Mauritius, Philippines, Tunisia, Suriname, Seychelles, Vietnam.

Arabic, Dutch, Bulgarian, Catalan, Croatian, Czech, Danish, English, Finnish, Flemish, French, German, Hungarian, Italian, Mandarin, Norwegian, Polish, Portuguese, Romanian, Russian, Serb, Slovenian, Spanish, Swedish, Vietnamese.

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Regional multilingual hubs

South and Western Europe: Spain

Central and Eastern Europe: Bulgaria/Romania

Middle East: Maroco

A proven track record

More than 25 years in the outsourcing industry

300 more handled  projects since 2018

50 more  assessed vendors in our database

Several hundreds seats staffed for our clients

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Services delivered


Customer Service

Technical Support

Order processing


Services 24/7

Overflow management.

​Claim management

Disaster Recovery

Telesales inbound/outbound

Appointement settings



Live Chat Management


Email Management

Social Media